Welcome to the Customer Guide
In this part of the website, we have dedicated a section to providing our clients with all the necessary information, on how our company operates.
Explore the guide
- Booking a Transport Job
A useful guide in booking a job for transport.
- Pallet Presentation
Preparing your pallets for collection.
- Delivery Services Explained
A comprehensive guide to what the different options…
- Chep Pallets & Returns
Information concerning the collection, delivery and…
- Collection & Delivery
Terms of collection and delivery
- Claims / Damages
What to do in the unlikely event that a consignment…
- Conditions of Carriage
- Vehicle Sizes & Specifications
- Online Booking & Pallet Tracking
- Fuel Surcharge
Why we have fuel surcharge and the current cost implications.
- Fuel History
- Tail lift Delivery/Collections
- Paperwork / Delivery Notes