Welcome to the Customer Guide

In this part of the website, we have dedicated a section to providing our clients with all the necessary information, on how our company operates.

Here clients can find details including, how to book consignments, how goods should be correctly packaged, transit-times, returns, claims, terms and conditions of carriage and invoicing procedures. Should you struggle to find the relevant information that you require, please contact us at .(JavaScript must be enabled to view this email address) or 01274 600730.

Explore the guide

• Booking a Transport Job

  A useful guide in booking a job for transport.

• Pallet Presentation

  Preparing your pallets for collection.

• Delivery Services Explained

  A comprehensive guide to what the different options…

• Chep Pallets & Returns

  Information concerning the collection, delivery and…

• Collection & Delivery

  Terms of collection and delivery

• Claims / Damages

  What to do in the unlikely event that a consignment…

• Conditions of Carriage
• Vehicle Sizes & Specifications
• Invoicing
• Online Booking & Pallet Tracking
• Fuel Surcharge

  Why we have fuel surcharge and the current cost implications.

• Fuel History
• Deliveries
• Tail lift Delivery/Collections
• Paperwork / Delivery Notes