Claims / Damages

What to do in the unlikely event that a consignment is delivered short or damaged.

In the unlikely event that a consignment is delivered short or damaged, please contact our Claims Department on 01274 600730 within 7 working days of delivery. Your consignee must sign the delivery note accordingly upon receipt of the goods, at the delivery destination. With regret, we are unable to process claims without a claused signature on the POD. The words "Unchecked" or similar are not accepted as claused. Should your customer wish to claim for any shortage or damage, a copy of the commercial invoice must be supplied, showing the cost of the goods, excluding VAT. There may be a number of additional documents that our insurers require completion of which will be provided by our Claims Department. A designated claims handler will be assigned. This will be the point of contact for all enquires regarding the situation.

Please Note:

We have no liability for consequential loss & quoted transit times are advisory and not guaranteed. All transit claims are subject to the deduction of an excess of £50.00, in respect of each and every claim.